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The Customer Advocate Team acts as a liaison between Dallas residents, stakeholders, and the development community. Our mission is to guide customers through each phase of the development process from the initial contact through permit issuance. The team helps not only with providing support to our internal customers, Development Services staff, and our external customers, but also provides support for our online permitting platform and manages the department's predevelopment functions.
 

The Customer Advocate Team is comprised of the following:

• Budget, Procurement and Administration
• Permit Service Center
• Customer Service/Call Center
• Training and Development

The Customer Advocate Team is led by Carolina Yumet, Assistant Director (I).