​Billing & Account Information

​Opening a New Account:

 

You may create a DallasGo account online​. You may also choose to open an account with or without using DallasGo by calling the City of Dallas Water Utilities Department (DWU) Customer Service at (214) 651-1441 on weekdays. Or stop by our Customer Service Lobby in Room 2D South at Dallas City Hall, 1500 Marilla Street.

If you are moving in and would like to set up an account ​for the first time, you may also do that online.​


Deposits:

Deposits will be billed on your first bill. However, a deposit is not required if you meet at least one of the following criteria:

  • Your credit history with DWU is good;
  • You are at least 65 years old;
  • You own, or are in the process of buying, the property to be served; 
  • You have a letter of guarantee from another person who has a good credit history with DWU; or 
  • Your account with another utility was not delinquent and timely payments were made for 12 consecutive months.

Some customers who do not need to pay a security deposit when they apply for service are asked to do so later because they become delinquent or develop an unsatisfactory credit history with DWU.​​