Coming soon: A new way to pay your water bill.

New features include:

  • Modern, mobile-friendly interface
  • Pay without logging in
  • Easy account management
DallasGo, powered by Paymentus, is replacing the ePay payment system. This new online bill payment platform will go live in spring 2024.



DallasGo: A new way to pay your water bill

 

Dallas Water Utilities (DWU) is excited to introduce DallasGo, the new online payment platform for paying your water bill and other City of Dallas bills. DallasGo, powered by Paymentus, is replacing the ePay payment system in the spring of 2024. DallasGo offers a more convenient way for customers to pay their bills and manage their account. 

On DallasGo you can view your balance, check your billing history, change payment methods or update your account information. The new DallasGo platform is also mobile-friendly, allowing you to make secure payments from a computer, tablet or smartphone. And you can make quick one-time payments using the Guest Pay feature without a user ID and password. 

The transition to DallasGo is easy. If you already have an ePay online account for paying your City of Dallas water bill, you will receive an email when it’s time to set a new password and activate your DallasGo profile. If you were registered for automatic payments, you must re-enroll in AutoPay and provide your banking or credit/debit card information on DallasGo. 

Customers who have not accessed their DWU bills online before can register to create a new profile and link their water account with the DallasGo platform when it goes live. All you will need is the account number and service address as they appear on your paper bill. It’s that easy!

Read the Frequently Asked Questions below to learn more about DallasGo and how to pay your bills and manage your DWU account. 

Please call DWU Customer Service at 214-651-1441 from 8 a.m. to 5 p.m., Monday through Friday, if you have other questions about your account or DallasGo.



Frequently Asked Questions


​For other questions regarding the new DallasGo payment platform, 

call DWU Customer Service at 214-651-1441 from 8 a.m. to 5 p.m., Monday through Friday.