Water Utilities

 Twice-Weekly Watering Schedule in Effect 


DWUQuestionAccess.jpgNon-Residential Customer Questionnaire


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DWU Construction Survey


Conservation

Water Quality

Helping Others


IPL Project Page

Monthly Executive Summary

Current Dallas Lake Levels Map


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​Online Payment Frequently Asked Questions


 

2014 Dallas Long Range Water Supply Plan to 2070 and Beyond 

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2020 Unserved Areas Program 


​Water Utilities​       

Customer Notice: Financial Assistance for Water Bills Available

Customers can apply for funds to pay their water bills through Texas Utility Help. The State of Texas is offering financial assistance with water bills to qualified, low-income homeowners and renters.

Qualified customer accounts may receive payments up to the total amount due to avoid disconnection, to reconnect service or to pay a current or future bill.

To apply, visit https://texasutilityhelp.com/ or call 1-855-566-2057, Monday – Friday, 8 a.m. – 6 p.m.

Dallas Water Utilities (DWU) customers should call Customer Service at 214-651-1441, Monday - Friday, 8 a.m. - 5 p.m., to notify DWU after they have applied for the program and for more information on next steps.

Download this flyer to share with your community. (English: PDF or JPG, Spanish: PDF or JPG, or Mandarin: PDF or JPG)



Customer Service Number/ Hours of Operation:
Phone: (214) 651-1441
Monday - Friday, 8:00 a.m. - 5:00 p.m.

For emergency service requests after hours, please call 3-1-1 (214-670-3111).

Request to open an account Online

Request Water / Wastewater Locates

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:​

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;​

  • Provide excellent response to the needs of our customers at a fair and reasonable cost;

  • Value and respect our employees;

  • Continuously plan for the future.

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Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.

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