Water Utilities

​Water Utilities​


Weather Alert: Current freezing temperatures can result in burst pipes and costly damages to your home. For tips on protecting pipes and thawing frozen pipes visit American Red Cross at http://rdcrss.org/3psBsiK. DWU customers that need assistance with turning off their water service due to burst pipes may call 3-1-1 for assistance.

Alerta del Clima: Las temperaturas congelantes actuales pueden provocar tuberías rotas y costosos daños a su propiedad. Visite la página http://rdcrss.org/3psBsiK de la Cruz Roja Americana para obtener consejos sobre cómo proteger y descongelar las tuberías. Los clientes de DWU que necesitan ayuda con la interrupción del servicio de agua debido a tuberías rotas pueden llamar al 3-1-1.


Customer Notice: Due to the inclement weather and the delay in processing lockbox mail, DWU is temporarily suspending the following actions: application of late payment charges, mailing of delinquent notices and disconnection of water services. The impacted invoices are dated January 30th and January 31st and late fees will not accrue.

If you have any questions, please call DWU Customer Service at (214) 651-1441, from 8:00 a.m. – 5:00 p.m., Monday – Friday.

Aviso al cliente: Debido a las inclemencias del tiempo y al retraso en el procesamiento del correo enviado, DWU está suspendiendo temporalmente las siguientes acciones: aplicación de cargos por mora, envío de avisos de morosidad y desconexión de los servicios de agua. Las facturas afectadas tienen fecha de 30 y 31 de enero y no se acumularán cargos por mora. Si tiene alguna pregunta, llame al servicio de atención al cliente de DWU al (214) 651-1441, de 8:00 a.m. – 5:00 p.m., de lunes a viernes.

Water Customer Service Phone Number/Hours of Operation:

Phone: (214) 651-1441
Monday - Friday, 8:00 a.m. - 5:00 p.m.
For emergency service requests after business hours,  please call 3-1-1 (214-670-3111).

Request to open an account Online

Request Water / Wastewater Locates

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:​

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;​
  • Provide excellent response to the needs of our customers at a fair and reasonable cost;
  • Value and respect our employees;
  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.