Water Customer Service:(214) 651-1441Monday - Friday, 8 a.m. - 5 p.m.
For emergency service requests, please call 3-1-1 (214-670-3111).
Twice-Weekly Watering Schedule in Effect
Be on the lookout for scam calls and texts about your DWU account
Cross Connection Control Backflow Prevention Program
Water Quality
Conservation
Water Helping Others
IPL Project Executive Summaries
Current Dallas Lake Levels Map
Non-Residential Customer Questionnaire
DWU Construction Survey
Online Payment Frequently Asked Questions
2014 Dallas Long Range Water Supply Plan to 2070 and Beyond
2020 Unserved Areas Program
Dallas Water Utilities
Phone: (214) 651-1441Monday - Friday, 8 a.m. - 5 p.m.
Open an account online. Note: The online account request application is hosted by "2turniton.com". You can also open an account by calling Water Customer Service at (214) 651-1441.
Request water/wastewater line locates
The New Throne for Your Home toilet replacement program helps Dallas residents save water and money.
No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31
To be an efficient provider of superior water, wastewater, and stormwater services and a leader in the industry.
Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.