Water Utilities


​Water Utilities​       


Dallas Water Utilities (DWU) System Remains Safe

Dallas is not and has not been under a boil water alert and Dallas residents do not need to boil water.  Water main breaks, leaks, and burst pipes may result in service interruptions to DWU customers while repairs are made. The Dallas Water Utilities (DWU) system remains safe, stable and functioning. Water quality continues to meet or exceed regulatory standards. DWU customers may call 311  for urgent water issues.

As leaks and breaks are repaired, water demands are reducing, indicating progress with Dallas’ overall water delivery system and loss management. Dallas’ Water Delivery team continues to monitor and address the ever-changing challenges that arise throughout the piping network. For additional DWU customer alerts and winter storm weather related updates visit  DWU's Facebook.

System Maintenance

The City of Dallas will be performing system maintenance Sunday, April 18, from 3 a.m. to 3 p.m. You will not be able to process online or telephone payments to Dallas Water Utilities during this time.  Please accept our apologies for any inconvenience this may cause you. For alternative Dallas Water Utilities payment locations, please visit:

Dallas City Hall

1500 Marilla Street,  Room 4A North
Dallas, TX 75201

Customer Service Number/ Hours of Operation:
Phone:(214) 651-1441
Monday - Friday 8am-5:00 pm

Request to open an account Online

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:​

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;

  • Provide excellent response to the needs of our customers at a fair and reasonable cost;

  • Value and respect our employees;

  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.