Water Utilities

​Water Utilities​       

The City of Dallas will be performing system maintenance Sunday, January 24,  from 3 a.m. to 11 a.m. You will not be able to process online or telephone payments during this time.  Please accept our apologies for any inconvenience this may cause you. For alternative payment locations, please click here.

311 and Dallas Water Utilities are experiencing issues with its telephone software and call transfer functionality. We are working as quickly as possible to correct these issues. Dallas Water Utility customers can make payments by logging on to epay.dallascityhall.com to pay or view a list of authorized pay station locations. For 311 assistance please use the online service available at https://dallascrm.force.com/public/servicetypes. We apologize for any inconvenience this may cause.

Dallas City Hall

1500 Marilla Street, Room 4A North
Dallas, TX 75201

Customer Service Number/ Hours of Operation:
Phone:(214) 651-1441
Monday - Friday 8am-5:00 pm

Request to open an account Online

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:​

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;

  • Provide excellent response to the needs of our customers at a fair and reasonable cost;

  • Value and respect our employees;

  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.