​Ways To Pay
​

​Online

You can pay your water bill on the upgraded DallasGo online payment platform. Learn more on the DallasGo webpage.


AutoPay

AutoPay can be set up on DallasGo and allows for an automatic charge to your checking account, debit card or credit card. The charges will be credited to your water bill account each month on the due date of your water bill. A 3.15% convenience fee paid directly to the payment processor will be added to payments made with a credit card or debit card.  You can set up FREE AutoPay using the eCheck option (with your bank's routing and account numbers).​​


By Mail

Enclose the bottom portion of your paper bill with your payment in the return envelope provided. Do not mail cash. Use a check or money order when paying by mail.

Remittance Address: 

City of Dallas
P.O. Box  660025
Dallas, TX  75266-0025


By Phone

​You can make secure payments through the automated phone system by calling DWU Customer Service at 214-651-1441, Monday - Friday, 8 a.m.  to 5 p.m. A 3.15% convenience fee paid directly to the payment processor will be added to payments by phone. 


At an Authorized Pay Station

Current bills can be paid at any authorized pay station. Click here or call DWU Customer Service at 214-651-1441 for a list of the pay stations near you. 


In Person

Payments are accepted in person at Dallas City Hall, located at 1500 Marilla Street, at the cashier windows on the second floor lobby (2DS), between 8 a.m. and 5 p.m., Monday through Friday. You can also make a payment using the City Hall drop box located in the driveway between Young Street and Canton Street. Do not use cash in the drop box.


Past Due Bills​

There are currently no late fees or water service disconnections during the transition period​ for the upgraded DallasGo.

​

Payment Plan Assistance Available

We understand that financial emergencies can arise unexpectedly. Staff is available to assist DWU customers with setting up a payment plan that fits their budget. If you need to discuss a payment plan, you can reach us by any of the following methods.  

By Email:       dwupaymentplan@dallas.gov (Replies within 1 business day)

By Phone:     214-651-1441 (Monday – Friday, 8 a.m.- 5 p.m.)

In Person:     City Hall, 1500 Marilla Street, 2DS (Monday – Friday, 8 a.m. – 5 p.m.)

Online:           Submit a request on the DallasGo online payment platform

If you need additional assistance with paying your water bill, there are various agencies that may be able to assist you. Assistance is available in multiple languages. View list of additional agencies.