Water Utilities

Dallas ​Water Utilities​

Click Here to Get Started

DallasGo, the new online payment platform, has launched!

Use DallasGo to pay your Dallas Water Utilities bill and other City of Dallas bills.

Here's how to get started:

  • Click here to register on DallasGo. All you will need is the account number and the service address as they appear on your bill. When adding your account to your profile, you will be asked to provide your House Number. For example, if your address is 1234 Main Pl, you will enter only "1234" in the the House Number field.
  • If you were previously registered for automatic payments and you want to continue using this convenient option, you must re-enroll in AutoPay. 
  • Customers who prefer not to use DallasGo can continue to make payments by mail, by phone, in person at Dallas City Hall, at an authorized pay station or in the drop box outside City Hall in the driveway between Young Street and Canton Street. 

Learn more about DallasGo at dallas.gov/DallasGo by reading the Frequently Asked Questions. If you need help with obtaining your account number or have questions about registering for a DallasGo profile, you can click here to request assistance. You may also call DWU Customer Service at 214-651-1441, from 8 a.m. to 5 p.m., Monday through Friday.



lice DallasGo para pagar sus facturas de Servicios de Agua de Dallas y de otros servicios de la Ciudad de



 utilizar la nueva plataforma


  • a clic aquí para registrarse en DallasGo. Todo lo que necesitará es el número de cuenta y la dirección de servicio tal como aparecen en su factura. Después de añadir su cuenta a su perfil, se le pedirá que indique su número de casa. Por ejemplo, si su dirección es 1234 Main Pl, introducirá sólo 1234 en el campo Número de cas

  • a.


  • deberá volver a inscribirse para hacer pagos automáticos. 


Obtenga más información sobre DallasGo en dallas.gov/DallasGo puede hacer clic aquí para solicitar ayuda. También puede llamar a Servicios de Agua de Dallas al 214-651-1441, de 8 a.m. a 5 p.m., de lunes a viernes.



r Customer Service Phone Number/Hours of Operation


Phone: (214) 651-1441
Monday - Friday, 8 a.m. - 5 



For emergency service requests after business hours,  please call 3-1-1 (214-670-3111). See the Request Emergency Services page for more information.

Open an account online. Note: The online account request application is hosted by "2turniton.com". You can also open an account by calling Water Customer Service at (214) 651-144



Request water/wastewater line locat



New Throne for Your Home toilet replacement program helps Dallas residents save water and money.

Water Conservation:

The maximum twice-weekly watering schedule is in effect year-round. From April1 to October 31, no watering with hose-ends sprinklers or automatic systems is permitted between 10 a.m. and 6 p.m. Visit SaveDallasWater.com for more details.

Our Vision:​

To be an efficient provider of superior water, wastewater, and stormwater services and a leader in the industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas residents and our customers;
  • Provide excellent response to the needs of our customers at a fair and reasonable cost;
  • Value and respect our employees;
  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.