Water Utilities


Dallas ​Water Utilities​

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Customer Notice: DWU Presidents Day Holiday Office Closures

The Dallas Water Utilities administrative and customer service offices will be closed Monday, February 19, in observance of Presidents Day. For emergency water service requests, customers should call 3-1-1. Non-emergency requests can be submitted online or on the Dallas 311 mobile app available for download on iOS and Android devices.

Las oficinas administrativas y de servicio al cliente de los Servicios de Agua de Dallas estarán cerradas el lunes, 19 de febrero para el Día de los Presidentes. Para emergencias relacionadas con el servicio de agua, llame al 3-1-1. Las solicitudes no de emergencia también se pueden hacer en línea o en la aplicación móvil Dallas 311 disponible en dispositivos iOS y Android

Water Customer Service Phone Number/Hours of Operation:

Phone: (214) 651-1441
Monday - Friday, 8 a.m. - 5 p.m.

For emergency service requests after business hours,  please call 3-1-1 (214-670-3111). See the Request Emergency Services page for more information.

Open an account online. Note: The online account request application is hosted by "2turniton.com". You can also open an account by calling Water Customer Service at (214) 651-1441.

Request water/wastewater line locates.

The New Throne for Your Home toilet replacement program helps Dallas residents save water and money.

Twice-weekly watering schedule is in effect. No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31

Our Vision:​

To be an efficient provider of superior water, wastewater, and stormwater services and a leader in the industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas residents and our customers;
  • Provide excellent response to the needs of our customers at a fair and reasonable cost;
  • Value and respect our employees;
  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.