Water Utilities


​Water Utilities​

Customer Notice: Financial Assistance for Water Bills Available

Customers can apply for funds to pay their water bills through Texas Utility Help. The State of Texas is offering financial assistance with water bills to qualified, low-income homeowners and renters.

To learn more and to apply for assistance, visit https://texasutilityhelp.com/ or call 1-855-566-2057, Monday – Friday, 8 a.m. – 6 p.m.

Download this flyer to share with your community. (English: PDF or JPG, Spanish: PDF or JPG, or Mandarin: PDF or JPG)

Water Customer Service Phone Number/Hours of Operation:
Phone: (214) 651-1441
Monday - Friday, 8:00 a.m. - 5:00 p.m.
For emergency service requests after business hours,  pleease call 3-1-1 (214-670-3111).

Request to open an account Online

Request Water / Wastewater Locates

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:​

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;​

  • Provide excellent response to the needs of our customers at a fair and reasonable cost;

  • Value and respect our employees;

  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.