Water Utilities

​Water Utilities​       

Service Alert

October 1, 2021, is when late fees and DWU water disconnections resumed. Dallas Water Utilities is ready to assist and provide a payment plan to fit your budget. To request a payment plan online, please visit DWU Payment Plan Request to avoid service disruption and late fees.

For more information: https://bit.ly/37alBil 

Dallas City Hall

1500 Marilla Street,  Room 4A North
Dallas, TX 75201

Customer Service Number/ Hours of Operation:
Phone:(214) 651-1441
Monday - Friday 8 am-5:00 pm

Request to open an account Online

Toilet replacement program helps Dallas residents save water and money

No lawn watering between 10 a.m. to 6 p.m. from April 1 to Oct. 31 

Our Vision:​

To be an efficient provider of superior water and wastewater service and a leader in the water industry.

Our Mission is to:

  • Provide services vital to the health and safety of Dallas citizens and our customers;

  • Provide excellent response to the needs of our customers at a fair and reasonable cost;

  • Value and respect our employees;

  • Continuously plan for the future.

Dallas Environmental Education Initiative (EEI) - This program is offered by the City of Dallas to educate school children on the importance of water conservation and recycling. Lessons are currently available to registered DISD schools for Kindergarten to 5th Grade classes.