Customer Notice: Financial Assistance for Water Bills Available
Customers can apply for funds to pay their water bills through Texas Utility Help. The State of Texas is offering financial assistance with water bills to qualified, low-income homeowners and renters.
Qualified customer accounts may receive payments up to the total amount due to avoid disconnection, to reconnect service or to pay a current bill. Additionally, through September 30, 2023, assistance is available to cover up to $85 per month for future water and wastewater bills.
To apply, visit https://texasutilityhelp.com/ or call 1-855-566-2057, Monday – Friday, 8 a.m. – 6 p.m.
Dallas Water Utilities (DWU) customers should call Customer Service at 214-651-1441, Monday - Friday, 8 a.m. - 5 p.m., to notify DWU after they have applied for the program and for more information on next steps.
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Water Customer Service Phone Number/Hours of Operation:
Phone: (214) 651-1441
Monday - Friday, 8:00 a.m. - 5:00 p.m.
For emergency service requests after business hours, please call 3-1-1 (214-670-3111).