Benefits


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​​​Human Resources

Benefits Service Center

Providing City of Dallas employees and retirees 24/7, online access to benefits information

The Benefits Service Center (BSC) manages the comprehensive package of benefits that is available to City employees, retirees and their dependents. The BSC staff can assist you with benefits-related questions and serves as a liaison between employees and the various carriers that are under contract to provide benefits to the City. This website will provide you access to summaries and details of the available benefits, as well as links to service centers and carriers.

The Benefits Service Center is located on the first floor of Dallas City Hall in room 1D-South. The office is open Monday through Friday from 8:15 a.m. to 5:15 p.m. No appointments are required. 

​Eligibility

You may elect health coverage for you and your eligible dependents during the annual Open Enrollment period and through special enrollments as a result of a Qualifying Life Event. Eligible dependents include the following​:

Spouse​​■ Copy of Marriage License, Copy of Social Security Card, and Date of Birth
■ If Common-Law Marriage applies, please provide the common-law form* 
and copies of documentation showing that you and your spouse have lived 
together for at least six months (provide two documents from list below).
 Examples include copies of:
 • Lease or deed naming both partners
 • Joint checking account statement
 • Utility bills and/or credit accounts
 • Will and/or life insurance policies
Domestic Partner■ Copy of Social Security Card, and Date of Birth 
■ Copies of documentation showing that you and your partner have lived 
together for at least six months (provide two documents from list below).
 Examples include copies of:
 • Lease or deed naming both partners
 • Joint checking account statement
  • Utility bills and/or credit accounts
 • Will and/or life insurance policies
Dependent Child:
Child who is married or unmarried, under age 26 and is the biological child, legally adopted child or stepchild of you and/or your spouse, 
domestic partner or common-law spouse

Dependent Grandchild: 
Grandchild who is married or unmarried, under age 26 and is the biological grandchild of you and/or your spouse, domestic partner 
or common-law spouse


■ Copy of Birth Certificate showing you as a parent, or
■ Copy of Adoption Agreement, or
■ Copy of court custody or guardianship documents, or
■ Copy of the portion of the divorce decree showing the dependent, or
■ Copy of Qualified Medical Court Support Order (QMCSO), and
■ Copy of Social Security Card
For the Common-Law Spouse Form, go to: 

Your dependents (spouse and/or children) cannot be covered on a plan if you are not covered.​


Making Changes to Your Benefits During the Year 
(Outside the Open Enrollment Period)​

The Internal Revenue Service (IRS) requires that you make benefits elections during the annual Open Enrollment period for your benefits to be effective during the 2015 plan year. You may not change your benefits elections after Open Enrollment unless you experience a Qualifying Life Event, which may include:

■ Marriage
■ Divorce, Legal Separation or Annulment
■ Birth or Adoption of an Eligible Child
■ Change in your (or your spouse’s) work status that affects benefits eligibility (e.g., change from full-time to part-time employment status)
■ A change in your child’s benefits eligibility
■ A Qualified Medical Child Support Order


IMPORTANT!
You must report your Qualifying Life Event to the Benefits Service Center within 30 days of the event with the required documentation to support your claim. If you fail to report your Qualifying Life Event within the required timeframe, you must wait until the next annual Open Enrollment to change your benefits elections.

If your dependent does not meet the current eligibility rules during the specified period, and/or you do not provide the required documentation, your dependent(s) will not be added to your benefits plan.​