Benefits



​2021 Employee Assistance Program (EAP)


Click here to visit the Employee Experience Website for the Latest updates! 

We are pleased to announce our new Employee Assistance Program (EAP), provided by Magellan Healthcare. This convenient, confidential and free program offers services to help you and your household members resolve daily challenges and manage more complex issues.

How to get started

  • Give your program a call at 800-424-1729 and get connected with the right resource or professional.
  • Learn more about all the services available at MagellanAscend.com
    • To browse your benefits, click the "Find My Company | Log In" button on the top right of your screen. Enter your Company Name as City of Dallas.  After you review and agree with the Terms of Use, click "Go." 
    • To create an account, click the "Find My Company | Log In" button on the top right of your screen. Select the "Log In" tab and then click on the text for "Don't have an account? Sign up" to complete your profile using your personal or work email address.
Key Features


You do not need to enroll. The EAP is available to you and your household members at no cost. Note: Creating an online account is not an enrollment.

Services are completely confidential and provided by a third party.

You can call anytime 24/7/365, and the EAP will help get you on the right path to meet your needs.

Counseling – Get help with stress, anxiety, grief, relationship concerns and more; available in-person or virtually via chat, text, video and/or phone.

Coaching – Achieve your goals using coaches to help you stay on track.

Work-Life services – Save time and money with specialists who research service providers in many areas including childcare, adult care, education, home improvement and more.

Legal, Financial and ID Theft services – Access to free consultations and resources. 

Self-care programs – Self-guided, interactive app for depression, chronic pain, smoking cessation and more.

See the latest news on trending topics like COVID-19 or coping with anxiety.

Browse the Learning Center to find articles, webinar recordings, videos and self-assessments on a wide range of topics including anxiety, child care, depression, elder care, parenting, relationships, stress management, substance misuse, work-life balance and so much more.