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The benefits service center is available by phone and email to assist you with your benefit questions. 

Click here to view the 2023 Active Employee Benefits presentation.

Employees/Retirees can direct questions regarding benefits to the following:

Questions regarding plan information for active/pre65: 214-556-0971.

Questions regarding Medicare Advantage Plan (MAPD): 877-299-1008

All other questions that cannot be answered by either of these need to be directed to You may also call 214-671-6947, Option 1.