The benefits service center is available by phone and email to assist you with your benefit questions.
Employees/Retirees can direct questions regarding benefits to the
following:
Questions regarding plan information for active/pre65: 214-556-0971.
Questions regarding Medicare Advantage Plan (MAPD): 877-299-1008
All other questions that cannot be answered by either of
these need to be directed to hrbenefits@dallascityhall.com. You may also call 214-671-6947, Option 1.