Office of Budget


Office of Budget

​The City of Dallas has embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses, and communities of Dallas. In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception.

2022 Community Survey

The City of Dallas is pleased to announce the launch of the 2022 community and business surveys. The survey is a collaborative effort between the City of Dallas and Allied Supply Chain Support & Services, Inc (Allied-SCSS). Allied-SCSS will administer the survey and assess perceptions of Dallas residents and businesses to help us understand community priorities regarding City services. In addition, Allied-SCSS will ensure high-quality survey methods and statistically significant results. 

Allied-SCSS selects participating households and businesses randomly, without bias, by mail and online with follow-up phone calls if they have not received enough responses. The surveys include a QR code that will allow respondents to complete the survey online in English, Spanish, Chinese, and Vietnamese. All survey responses remain anonymous.

The City last conducted a community survey in 2020 and a business survey in 2015. The 2022 survey results will be available in June. 

Previous Community Survey Results

(All links below are Adobe PDF unless noted otherwise)

2020 Direction Finder Survey

Report of Results

Raw Data (Excel)

2018 Direction Finder Survey

Report of Results 
Geographic Comparisons

GIS Mapped Data
Raw Data​​​ (Excel)

2016 Direction Finder Survey

Report of Results

Raw Data​​​ (Excel)

2014 Direction Finder Survey​

Report of Results​

Geographic Comparisons

Raw Data (Excel)

2013 Direction Finder Survey

Report of Results​
Geographic Comparisons

Raw Data (Excel)

2011 Direction Finder Survey

Report of Results
Executive Summary
Geographic Comparisons

Raw Data (Excel)

2009 Direction Finder Survey

Report of Results
Geographic Comparisons

2007 National Citizen Survey

Summary Report
Report of Results
Normative Comparisons
Geographic Comparisons

2006 National Citizen Survey

Report of Results 
Normative Comparisons 
Geographic Comparisons

2005 National Citizen Survey

Summary Report 
Report of Results 
Normative Comparisons 
​Geographic Comparisons