Budget & Management Services


Budget & Management Services

​The City of Dallas has embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses, and communities of Dallas. In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception.

 

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Budget & Management Services (BMS) is partnering with ETC Institute (ETC) for the 2023 Community Survey, which will launch on April 17, 2023. The purpose of the Community Survey is to assess resident perceptions of Dallas and understand community priorities regarding City services.

 

Previous Community Survey Results

2020 Direction Finder Survey
Report of Results
Raw Data (Excel)

2018 Direction Finder Survey
Report of Results 
Geographic Comparisons
GIS Mapped Data
Raw Data​​​ (Excel)

2016 Direction Finder Survey
Report of Results
Raw Data​​​ (Excel)

2014 Direction Finder Survey​
Report of Results​
Geographic Comparisons
Raw Data (Excel)

2013 Direction Finder Survey
Report of Results​
Geographic Comparisons
Raw Data (Excel)

2011 Direction Finder Survey
Report of Results
Executive Summary
Geographic Comparisons
Raw Data (Excel)

2009 Direction Finder Survey
Report of Results
Geographic Comparisons

2007 National Citizen Survey
Summary Report
Report of Results
Normative Comparisons
Geographic Comparisons

2006 National Citizen Survey
Report of Results 
Normative Comparisons 
Geographic Comparisons

2005 National Citizen Survey
Summary Report 
Report of Results 
Normative Comparisons 
​Geographic Comparisons