The City of Dallas launched a COVID-19 resource and information hotline. The automated hotline offers information 24 hours a day, seven days a week. The number is 214-670-INFO (4636) and provides Dallas residents with important and useful information, in English and Spanish.
For additional information, visit: Coronavirus Resources
About the Office of Community Care
The Office of Community Care (OCC) provides direction and oversight of the City’s social, human, and supportive services to help create equity for seniors, children, and other city of Dallas residents to improve their quality and standard of living.
We manage a range of senior services, including the Senior Affairs Commission, information/referrals, the Senior Medical Transportation Program (SMTP), educational programming, dental health services, and other resources that support and promote financial and social well-being of Dallas Seniors.
Our Women, Infant, and Children (WIC) Program currently serves over 65,000 people each month in a total of 17 clinics located throughout Dallas County. Many of our clinics are open six days a week and they are all eager to serve.
The Fresh START housing assistance program offers case management and rental assistance to aid the homeless and those at-risk of homelessness, including individuals impacted by the criminal justice system, to increase skills and income, on the road to self-sufficiency.
Our Housing Opportunities for Persons with AIDS (HOPWA) program provides housing/ rental assistance and support services for persons living with HIV/AIDS and their families. We provide direct services to clients to assist them with employment, education, life skills, mentoring, substance abuse treatment and community services.
The FreshStart Employment Initiative was designed to create services and strategies that generate employment opportunities for individuals impacted by the criminal justice system. In collaboration with community partners and advocates, the FreshStart Employment Program ensures participants are supported in coordinated programs and training (case management, budgeting skills, job skills training and soft skills, etc.), including housing, and other comprehensive services.
Perhaps our most visible initiative, the Office of Community Care, operates two community centers that serve as dynamic focal points for Southern and Western Dallas and its activities across the life course, the Dr. Martin Luther King, Jr. Community Center on MLK Boulevard and the West Dallas Multipurpose Center on Fish Trap Road. Our centers enhance the quality of life of residents in the surrounding neighborhoods by providing an assortment of services ranging from rental assistance, energy assistance, fresh produce and supplemental meal distribution, health promotion and medical services, childcare and family counseling, educational and technological training, and community events and activities.
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