The benefits service center is available by phone and email to assist you with your benefit questions.
Click here to view and download the 2025 Active Employee Benefits Enrollment Guide.
Click here to view and download the 2025 Active Employee Benefits presentation.
Click here to view and download the 2025 HMO Plan.
Click here to view and download 2025 Blue Choice Copay Plan.
Click here to view and download the 2025 Blue Choice HSA Plan.
Click here to view and download the Where to Go For Care.
Click here to view the Pharmacy Benefits Information Session.
Click here to view and download the Health Advocate Concierges.
Click here to view and download the Gender Assignment Surgery and Gender Reassignment Surgery with Related Services.
Employees/Retirees can direct questions regarding benefits to the
following:
Questions regarding plan information for active/pre65: 214-556-0971.
Questions regarding Medicare Advantage Plan (MAPD): 877-299-1008
All other questions that cannot be answered by either of
these need to be directed to hrbenefits@dallascityhall.com. You may also call 214-671-6947, Option 1.