Communications, Outreach & Marketing



Important Winter Weather Updates

​The City of Dallas is continuing to monitor the winter weather event in our area. Check back frequently for updates. 

Update as of 7 p.m., Monday, Jan. 15, 2024

All recreation centers will have a noon delayed opening on Tuesday, Jan. 16

Update as of 5 p.m., Monday, Jan. 15, 2024

Due to inclement weather, all trials scheduled for Tuesday, Jan. 16 will be rescheduled. Defendants will be notified of the new court date via mail. The Municipal Court customer service windows will be open Tuesday, Jan. 16 from 7:30 a.m. to 4:30 p.m. 

Last updated at Noon on Jan. 15, 2024

The City of Dallas is continuing to monitor the severity of the winter storm. Due to the prioritization of the safety of our residents and employees, the following departments have altered their operating hours. Check back frequently for updates.  

Sanitation: Due to hazardous weather and dangerous street conditions, collection operations are suspended Monday, Jan. 15. Garbage, recycle, and brush and bulky item collections are suspended Monday due to the unsafe winter weather conditions.  Customers should leave rollcarts at their usual collection point.  Crews will provide service as soon as they are safely able to begin work this week.  Please monitor Dallas.gov/Sanitation for further updates. 

Sanitation customers are also encouraged to sign-up for service advisories delivered by email, text, push notification, or automated phone call. Visit Dallas.gov/Sanitation and click “get a reminder” in the calendar widget, or download the Dallas Sanitation app in the App Store or Google Play.  

City of Dallas road crews will be spreading sand across bridges and overpasses to keep them clear and passable. The Texas Department of Transportation is responsible for the highways, and the North Texas Tollway Authority is responsible for the toll roads. 

The Temporary Inclement Weather Shelter at Fair Park is nearing capacity. The City of Dallas is working with partners to open TIWS locations at Oak Lawn Methodist Church at 3014 Oak Lawn Ave., Dallas TX 75219 and Austin Street Center at 2929 Hickory St., Dallas, TX 75226. For more information or to volunteer visit bit.ly/OHSTIWS. If you see unsheltered people outdoors in need of transport to a temporary inclement weather shelter, please report to 311. 

To report pets left outside in freezing temperatures, call 311. 

Code Compliance Services is receiving an increased number of code service calls. An apartment complex in District 13 is being investigated after management turn off water to prevent pipes from bursting. Information about minimum property standards may be found at DallasCityNews.net

Dallas Fire Rescue and Dallas Police Department continue to maintain emergency response capabilities and supporting TIWS operations.  

DART Operations teams are in place across the region to ensure regular service is not impacted by the expected weather. To ensure DART riders stay warm while transferring, and to aid with travel planning, the following DART transit centers will be available from 5 a.m. to 10 p.m. 

  • J.B. Jackson Jr. Transit Center/MLK Jr. Station,1412 S. Trunk Ave., Dallas 75210  
  • CBD West Transfer Center, 920 San Jacinto Street, Dallas 75202  
  • Downtown Irving/Heritage Crossing Station, 201 Rock Island Rd., Irving 75060
  • South Garland Transit Center, 4051 Leon Road, Garland 75041  

All other DART transit centers and stations will be available from 5 a.m. to 9 p.m. 

Power outages may be reported to Oncor by texting the word OUT to the number 66367. If you see downed power lines stay away from them and any debris they may energize on contact and report it to 911. For more information visit stormcenter.oncor.com 

Residents should continue to take precautionary measures including dripping faucets and identifying their water main shutoff location and device. To request emergency services, link here.

For more emergency preparedness tips visit Ready.gov

To view the City of Dallas Jan. 15 press conference, link here.  


 Warming Center Locations

City facilities will reopen on Friday, Feb. 3, 2023. 

Persons experiencing a medical emergency should call 911

The City of Dallas Office of Emergency Management also has winter preparedness tips linked here.

City of Dallas Recreation Centers will have a delayed opening of noon on Friday Feb. 3.

Dallas Public Library

Dallas Public Libraries will open at noon on Friday, Feb. 3, and will resume normal business hours on Saturday, Feb. 4.


Temporary Inclement Weather Shelters (TIWS)

All TIWS were deactivated Friday morning, Feb. 3, 2023

Learn more here.

Sanitation Service Advisory: 

Sanitation currently anticipates resuming collection service on Friday, in Friday collection areas. McCommas Bluff Landfill and transfer stations are also anticipated to resume regular operating hours on Friday. As a reminder, disposal at these facilities is free for Dallas residents. Click here for hours and rules.

Further updates will be posted at Dallas.gov/Sanitation and on NextDoor. Notifications will also be sent by email and text message to customers enrolled to receive service advisories from Sanitation. Sign-up for service advisories on Sanitation’s website or download the Dallas Sanitation app on iPhone or Android.

WIC Facilities 

 All WIC locations will open for normal hours on Friday, Feb. 3.

City of Dallas WIC will expand hours and open additional clinics on Saturday, Feb. 4 to accommodate closures.

Saturday WIC Clinic Schedule:

  • Lake June: 7:30 a.m. to 1:30 p.m. (standard hours)
  • Spring Valley: 7:30 a.m. to 1:30 p.m. (standard hours)
  • Ledbetter: 7:30 a.m. to 1:30 p.m.(standard hours)
  • Irving: 7:30 a.m. to 1:30 p.m.(standard hours)
  • East Garland: 7:30 a.m. to 3:30 p.m. (expanded hours)
  • Buckner: 7:30 a.m. to 1:30 p.m. (expanded hours)
  • Westmoreland: 9 a.m. to 1p.m. (expanded hours)
  • Grand Prairie: 7:30 a.m. to 1:30 p.m. (expanded hours)
  • West Garland: 10 a.m. to 2 p.m. (expanded hours)
  • Duncanville: 9 a.m. to 1 p.m. (expanded hours)

 Parks and Recreation

All recreation centers and associated activities will be closed on Wednesday, Feb. 1 and Thursday, Feb. 2. Reverchon Park Recreation Center is open as an overnight shelter for unhoused residents. Dallas Park and Recreation will assess conditions and provide a later update regarding Friday operations.

Court & Detention Services 

Court and Detention Services will be open from 7:30 a.m. to 4:30 p.m., Friday, Feb. 3

Weather Updates 

The National Weather Service – Fort Worth Office has the latest on the winter storm. Please visit their webpage https://www.weather.gov/fwd/ and Twitter pages for updates before venturing outside.  

Sign Up for Emergency DallasAlert 

Emergencies can happen at moment’s notice. Being informed and in the know can be the difference between safety and disaster. 

The City of Dallas developed the DallasAlert program to enhance the emergency notification system. DallasAlert allows for additional communication options including cell phone and email. Public safety officials will send alerts about emergencies such as severe flooding, chemical emergencies, or a pandemic. Emergency alerts will be sent 24 hours a day based on severity. 

This is an OPT IN system. The DallasAlert system will only send messages if you sign up and will only use your information in case of emergency.  

Power Outages 

 Customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App and following Oncor on Facebook and Twitter, or by calling 888.313.4747. Safety is our priority; if you see a downed power line, stay away, keep people away and call 911 immediately.

Dallas Water Utilities   

Inclement weather could result in individual residential water line breaks or city-wide issues related from power outages or water main breaks. 

In the event a pipe bursts or a main breaks, please call 3-1-1. If you don’t know where your private shut-off valve is, visit bit.ly/3rxGQnf for tips where it might be.

Dallas Animal Services

Dallas Animal Services will be open for normal business hours, from 11 a.m. to 7 p.m., on Friday, Feb. 3.

Cold Weather Tips  

Due to below-freezing temperatures, frozen pipes are a significant concern. Common signs of frozen pipes: little or no water from one or more faucets; or a pipe has frost on it or feels exceptionally cold. Tips on what to do from American Red Cross: http://rdcrss.org/3psBsiK 
 
If you have no water at all, the main water supply line in your home may be frozen. Much of the damage from frozen pipes occurs after they thaw, since burst pipes can flood inside your home. You may need to turn off the water to your home. If you don’t know where your private shut-off valve is, visit bit.ly/3rxGQnf for tips where it might be.  
 
If you can’t find it, DWU can shut water off at your meter. Use the OurDallas mobile app, call (214) 651-1441 or contact 311. As a reminder, everything from the meter to the home is private plumbing, which is the responsibility of the homeowner. DWU is responsible for the water meter and everything on the street side of the meter. 

Heat your Home Safely 

To reduce the risk of heating-related fires, the Red Cross recommends these steps:  

  1.  All heaters need space. Keep children, pets and things that can burn (paper, matches, bedding, furniture, clothing, carpets, and rugs) at least three feet away from heating equipment. 
  2. If you must use a space heater, place it on a level, hard and nonflammable surface (such as ceramic tile floor), not on rugs, carpets or near bedding or drapes. Plug power cords directly into outlets - never into an extension cord. 
  3. Never leave a fire in the fireplace unattended, and use a glass or metal fire screen to keep fire and embers in the fireplace.  
  4. Never use a cooking range or oven to heat your home. 
  5. Turn off portable space heaters every time you leave the room or go to sleep. 

Staying Safe During Winter Weather  

  1. Wear layers of clothing, a hat, mittens and waterproof, insulated boots. 
  2. Be careful when tackling strenuous tasks like shoveling snow in cold temperatures. 
  3. Check on your neighbors, especially elderly people living alone, people with disabilities and children. 
  4. Bring pets indoors. If they can't come inside, make sure they have enough shelter to keep them warm and that they can get to unfrozen water. 
  5. Watch for hypothermia and frostbite. Hypothermia symptoms include confusion, dizziness, exhaustion, and severe shivering. Frostbite symptoms include numbness, flushed gray, white, blue or yellow skin discoloration, numbness, or waxy feeling skin.