Communications, Outreach & Marketing

Important Winter Weather Updates

​The City of Dallas is continuing to monitor the winter weather event in our area. Check back frequently for updates. 

​Last updated at 8:30 a.m. on Feb. 3, 2023

 Warming Center Locations

City facilities will reopen on Friday, Feb. 3, 2023. 

Persons experiencing a medical emergency should call 911

The City of Dallas Office of Emergency Management also has winter preparedness tips linked here.

City of Dallas Recreation Centers will have a delayed opening of noon on Friday Feb. 3.

Dallas Public Library

Dallas Public Libraries will open at noon on Friday, Feb. 3, and will resume normal business hours on Saturday, Feb. 4.

Temporary Inclement Weather Shelters (TIWS)

All TIWS were deactivated Friday morning, Feb. 3, 2023

Learn more here.

Sanitation Service Advisory: 

Sanitation currently anticipates resuming collection service on Friday, in Friday collection areas. McCommas Bluff Landfill and transfer stations are also anticipated to resume regular operating hours on Friday. As a reminder, disposal at these facilities is free for Dallas residents. Click here for hours and rules.

Further updates will be posted at and on NextDoor. Notifications will also be sent by email and text message to customers enrolled to receive service advisories from Sanitation. Sign-up for service advisories on Sanitation’s website or download the Dallas Sanitation app on iPhone or Android.

WIC Facilities 

 All WIC locations will open for normal hours on Friday, Feb. 3.

City of Dallas WIC will expand hours and open additional clinics on Saturday, Feb. 4 to accommodate closures.

Saturday WIC Clinic Schedule:

  • Lake June: 7:30 a.m. to 1:30 p.m. (standard hours)
  • Spring Valley: 7:30 a.m. to 1:30 p.m. (standard hours)
  • Ledbetter: 7:30 a.m. to 1:30 p.m.(standard hours)
  • Irving: 7:30 a.m. to 1:30 p.m.(standard hours)
  • East Garland: 7:30 a.m. to 3:30 p.m. (expanded hours)
  • Buckner: 7:30 a.m. to 1:30 p.m. (expanded hours)
  • Westmoreland: 9 a.m. to 1p.m. (expanded hours)
  • Grand Prairie: 7:30 a.m. to 1:30 p.m. (expanded hours)
  • West Garland: 10 a.m. to 2 p.m. (expanded hours)
  • Duncanville: 9 a.m. to 1 p.m. (expanded hours)

 Parks and Recreation

All recreation centers and associated activities will be closed on Wednesday, Feb. 1 and Thursday, Feb. 2. Reverchon Park Recreation Center is open as an overnight shelter for unhoused residents. Dallas Park and Recreation will assess conditions and provide a later update regarding Friday operations.

Court & Detention Services 

Court and Detention Services will be open from 7:30 a.m. to 4:30 p.m., Friday, Feb. 3

Weather Updates 

The National Weather Service – Fort Worth Office has the latest on the winter storm. Please visit their webpage and Twitter pages for updates before venturing outside.  

Sign Up for Emergency DallasAlert 

Emergencies can happen at moment’s notice. Being informed and in the know can be the difference between safety and disaster. 

The City of Dallas developed the DallasAlert program to enhance the emergency notification system. DallasAlert allows for additional communication options including cell phone and email. Public safety officials will send alerts about emergencies such as severe flooding, chemical emergencies, or a pandemic. Emergency alerts will be sent 24 hours a day based on severity. 

This is an OPT IN system. The DallasAlert system will only send messages if you sign up and will only use your information in case of emergency.  

Power Outages 

 Customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App and following Oncor on Facebook and Twitter, or by calling 888.313.4747. Safety is our priority; if you see a downed power line, stay away, keep people away and call 911 immediately.

Dallas Water Utilities   

Inclement weather could result in individual residential water line breaks or city-wide issues related from power outages or water main breaks. 

In the event a pipe bursts or a main breaks, please call 3-1-1. If you don’t know where your private shut-off valve is, visit for tips where it might be.

Dallas Animal Services

Dallas Animal Services will be open for normal business hours, from 11 a.m. to 7 p.m., on Friday, Feb. 3.

Cold Weather Tips  

Due to below-freezing temperatures, frozen pipes are a significant concern. Common signs of frozen pipes: little or no water from one or more faucets; or a pipe has frost on it or feels exceptionally cold. Tips on what to do from American Red Cross: 
If you have no water at all, the main water supply line in your home may be frozen. Much of the damage from frozen pipes occurs after they thaw, since burst pipes can flood inside your home. You may need to turn off the water to your home. If you don’t know where your private shut-off valve is, visit for tips where it might be.  
If you can’t find it, DWU can shut water off at your meter. Use the OurDallas mobile app, call (214) 651-1441 or contact 311. As a reminder, everything from the meter to the home is private plumbing, which is the responsibility of the homeowner. DWU is responsible for the water meter and everything on the street side of the meter. 

Heat your Home Safely 

To reduce the risk of heating-related fires, the Red Cross recommends these steps:  

  1.  All heaters need space. Keep children, pets and things that can burn (paper, matches, bedding, furniture, clothing, carpets, and rugs) at least three feet away from heating equipment. 
  2. If you must use a space heater, place it on a level, hard and nonflammable surface (such as ceramic tile floor), not on rugs, carpets or near bedding or drapes. Plug power cords directly into outlets - never into an extension cord. 
  3. Never leave a fire in the fireplace unattended, and use a glass or metal fire screen to keep fire and embers in the fireplace.  
  4. Never use a cooking range or oven to heat your home. 
  5. Turn off portable space heaters every time you leave the room or go to sleep. 

Staying Safe During Winter Weather  

  1. Wear layers of clothing, a hat, mittens and waterproof, insulated boots. 
  2. Be careful when tackling strenuous tasks like shoveling snow in cold temperatures. 
  3. Check on your neighbors, especially elderly people living alone, people with disabilities and children. 
  4. Bring pets indoors. If they can't come inside, make sure they have enough shelter to keep them warm and that they can get to unfrozen water. 
  5. Watch for hypothermia and frostbite. Hypothermia symptoms include confusion, dizziness, exhaustion, and severe shivering. Frostbite symptoms include numbness, flushed gray, white, blue or yellow skin discoloration, numbness, or waxy feeling skin.