If you have previously submitted a request for service online or through 311, and it was not fully resolved within the time period provided to you, please let us know. Contact the Director's Office at (214) 670-3555, or email SanitationDirector@dallas.gov with details of your service issue. Someone from the Director's Office will contact you within 72 hours to provide assistance.
News & Updates
Information Regarding Recent Collection Delays
We apologize for the inconvenience to our customers and appreciate their understanding as we work to improve the efficiency of our services going forward.
Holiday Collection Frequently Asked Questions
Holiday collection questions? We have answers for you here.
2023 Brush and Bulky Item Collection Calendar Available For Download
The 2023 brush and bulky item collection calendar will be included in December city utility bills (water bills). You can also download a printable copy here in English and Español.
New Recycling and Garbage Collection Days Effective The Week of December 5
Sanitation will implement a collection re-route that will change recycle and garbage collection days for many Sanitation customers. New collection service days are scheduled to begin December 5, 2022.
Click here to learn more.
Dallas Sanitation app
The official app for the Dallas Department of Sanitation provides service reminders and updates – plus special event
schedules and tips to reduce, reuse and recycle waste.