Public Works

City Service Request

Reporting Emergency and Non-Emergency Situations

To report any of the following hazardous situations dial 3-1-1 when dialing from inside the city limits, and (214) 670-3111 when calling from outside the Dallas city limits.

  • Dangerous potholes
  • Stopped up street drains or flooding
  • Debris blocking streets or alleys
  • Loose or missing storm sewer lids
  • Missing or damaged guardrails
  • Fallen trees/blockages on streets and alleys
  • Construction on City streets
  • Sidewalk Replacement Program or repairs
  • Median Mowing (MOWMENTUM)
  • Street Repairs (Reconstruction/Resurfacing)

To request services that do not involve a hazardous situation, call 3-1-1 or (214) 670-5111 as described above or make a request via the Web.

You may also make a service request using the Dallas 311 mobile app, which is available on both Google Play and Apple iOS app stores.