Public Works


​Maintenance Frequently Asked Questions

​I have a fallen tree in the creek at my home, how do I get it removed?

​To report concerns about a creek, call 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits. A Trinity Water Shed Management Supervisor will come out and inspect the creek. A determination of ownership must be made before this problem can be resolved. If the creek belongs to the City, you will be advised of a schedule for tree removal. If the creek is privately owned, the owner(s) will be contacted and asked to remove the tree. Trinity Water Shed Management, Floodplain Management, is responsible for follow-up and code violation monitoring.

The creek adjacent to my property needs mowing and litter removal. How do I get it cleaned and mowed?

​To report concerns about a creek, call 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits. A Trinity Water Shed Management Supervisor will come out and inspect the creek. A determination of ownership must be made before this problem can be resolved. If the creek belongs to the City, you will be advised of a schedule for mowing and/or litter removal. If the creek is privately owned, the owner(s) will be contacted and asked to perform the appropriate maintenance. Trinity Water Shed Management, Floodplain Management, is responsible for follow-up and code violation monitoring.

I have a pothole, how do I get it repaired?

To report a pothole, call 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits. Hazardous potholes are repaired with 24 hours.

How do I compliment or complain about construction work going on in the street?

​Construction on City streets may be performed by one of several entities depending on the purpose. Entities include City crews from various departments, private utility and telecommunication companies, private contractors working for the City, private contractors working for utility and telecommunication companies, and private contractors working for land developers and builders.

City crews are typically in uniform and drive and operate vehicles and equipment that are marked with a department name and/or equipment number. Vehicles used by private utility and telecommunication companies should be marked with a company name or logo such as AT&T, Atmos Gas, or Oncor Electric. Also, almost all City street construction work is required to have a project information sign on site.

(It should be noted there are several State highways and freeways within the City limits. Construction and maintenance on these roadways are the responsibility of the Texas Department of Transportation).

To register a compliment or complaint you may call the contact number on the project sign or dial 3-1-1 when dialing from inside the city limits, or (214)-670-5111 when dialing from outside the city limits. Please be as descriptive as possible regarding the work including the location, the type of construction observed, and vehicle/equipment markings so that your report will be addressed timely by the appropriate entity.

There is a street construction project going on in my neighborhood. There has been no activity on the project for several days. Who do I contact to find out what is going on and when it will be completed?

Street construction activity may stop for periods of time for several reasons. Wet weather will cause a delay until the ground is dry enough to work. Some work, such as placing new concrete, is limited by temperature extremes and thus be delayed until temperatures are favorable. Also, new concrete must be allowed to “cure” for up to 14 days before it is open to traffic. To find out the status of the work you may call the contact number on the project sign (if one is on site) or dial 3-1-1 when dialing from inside the city limits, or (214)-670-5111 when dialing from outside the city limits.

Please keep in mind that construction on City streets may be performed by one of several entities depending on the purpose. Entities include City crews from various departments, private utility and telecommunication companies, private contractors working for the City, private contractors working for utility and telecommunication companies, and private contractors working for land developers and builders. Please note as much information as possible such as the location, type of work being performed, crew uniforms, and vehicle markings in order to correctly identify the appropriate entity when reporting your concern.

My street is dirty, how do I get it swept?

Street sweeping is only done on major thoroughfares once per month and in the Central Business District weekly. Secondary thoroughfares and residential streets are not swept. Questions about street sweeping should be directed to 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.

There are barricades surrounding a work site on my street, how do I find out when the work will be completed?

​To report work activity in your area, call 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits and be as specific as you can about the type work being performed. If you have identified the agency or company working at the job site, give this information to the customer service operator. This will assist in getting the request to the appropriate department.

There is a storm-drain cover missing in my block and I think the storm water drain is stopped up, how do I get these corrected?

​To report a missing cover or stopped up drain, call 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits. An Emergency response crew from Mobility and Street Services Department will be dispatched to the location.

My street has been patched repeatedly. How do I get a new street?

​Major repairs requiring capital improvement projects are evaluated, prioritized, and inventoried in the Mobility and Street Services Department. If warranted, they are placed on the City’s Needs Inventory list. The projects contained on the list are candidates for funding in a future general obligation bond program. To find out if your street is on the Needs Inventory list, or to have your street evaluated, you may contact the Mobility and Street Services Department at (214)-948-4677.

My street floods every time it rains. How do I get this problem addressed?

Often streets flood due to blocked storm drain inlets. To report obstructions in the inlet, call 3-1-1 when dialing within the city limits (214-670-5111 outside), and be specific as to its location as there may be multiple inlets in the area. Should a simple cleaning/repair fail to correct problem, the case is referred to the Mobility and Street Services Department to be evaluated. Some streets may require funds from the capital bond program to address area-wide concerns. These type projects are evaluated and placed on a priority list and scheduled as monies become available.

Water collects and stands in the street or in the alley after it rains, what should I do?

​Report standing water problems to 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits. A Mobility and Street Services Department Supervisor will inspect the location and assess the situation.