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Conservation

Water Quality

Operation WaterShare

​Wastewater Use is Estimated:

Because it is not cost effective to meter wastewater use, DWU estimates it. To estimate wastewater use, DWU uses your winter months average (the average of your water billed in December, January, February and March). However, if a customer's current month's actual water use is less than the winter months average, the customer's sewer (wastewater) bill is based on the actual water use. How Your Residential Winter Months Wastewater Average is Calculated: Your water use for bills issued during the months of December, January, February and March is averaged. The wastewater usage charge is based on an average of the amount of water you used during the previous winter months or your current month's water use, whichever is less.

How Your Residential Winter Months Wastewater Average is Calculated:

Your water use for bills issued during the months of December, January, February and March is averaged. Monthly Bills: The monthly rate for water service includes a customer charge and a usage charge. The water usage charge is for the amount of water you use during the month. The wastewater usage charge is based on an average of the amount of water you used during the previous winter months or your current month's water use, whichever is less.

Billing:

Your water bill includes DWU's charges for water, wastewater (sewer) and a storm water quality fee. The bill also includes the City of Dallas Street and Sanitation Department's charge for removal of garbage, rubbish, brush and bulky items, etc. State law allows taxation on the sanitation fee. If you have a question about your water, wastewater or storm water quality charges, call DWU's Customer Service Division at (214) 651-1441. If you have a question about your sanitation fee, call Street and Sanitation Department's Customer Service at 670-8613.

Billing Cycle:

DWU has divided Dallas into 21 geographical areas -- one for each working day of the month. Where you live determines the date your meter is read, the date your bill is mailed and the date your payment is due.

Monthly Bills:

The monthly rate for water service includes a customer charge and a usage charge. The customer charge will always appear on your bill regardless of how much or how little water you use. It is a service charge that helps recover the cost of meter reading and maintaining the water distribution and wastewater collection systems. The water usage charge is for the amount of water you use during the month. The wastewater usage charge is based on an average of the amount of water you used during the previous winter months or your current month's water use, whichever is less. The best way to save money on your water bill is to conserve water.

Leak Adjustments:

The City of Dallas Leak Adjustment Program may provide for a leak adjustment in cases where a water leak has caused a substantial increase in water consumption. For qualifying adjustments, the adjustment is limited to one adjustment per twelve-month period for a maximum of three months. Customers are responsible for all water consusmption, even in the event of a leak. The program reduces the cost per unit of water above the average by recalculating the cost of the excess water usage associated with the leak at the lowest rate possible. Water usage is reviewed once the last affected billing cycle has been recorded. It may take 45-60 days for this process to be completed, depending on the repair date. This program is not intended to reimburse customers for plumbing repair costs. The adjustment does not cover or apply to wastewater or sewer leaks.

Required information

• Date repairs were completed
• Detailed description of the repairs
• Address where repairs were made
• Account number associated with the leak
• For multi-metered accounts, please be sure to include the meter number associated with the leak.

Please note: The submission of a request does not guarantee an adjustment. A temporary hold with be placed on the account to allow time for the review process and ensure there are no late payment charges assessed during this time. During the review period, please continue to make monthly payments equal to or higher than your typical bill amount. This will help ensure that are no disruptions in your service.

If an adjustment can be made, the consumption will be adjusted accordingly and an updated invoice with an adjustment letter will be mailed to you. If the request does not qualify for an adjustment, a denial letter with an explanation will be mailed.

Requests using the form below may be submitted online, mailed, faxed, emailed or dropped off as follows:

Leak Adjustment Request Forms:

Leak Repair Affidavit (English)

Leak Repair Affidavit (Spanish)