How do I report that my garbage, brush or recycling was not picked up?
To report missed garbage, brush or recycling, call 3-1-1 when dialing from inside the city limits, or 214-670-5111 when dialing from outside the city limits.
What is the monthly Sanitation fee?
Fee information is available here. Commercial businesses should call 214-670-3555 to request an estimated monthly fee schedule.
When are my brush or bulk items scheduled to be picked up?
To determine the week your brush and/or bulk items (large limbs, bagged leaves, furniture, mattresses, and box springs) are to be picked up in your neighborhood, Click Here and enter your address. Your collection information will show up in the right column.
Why am I being charged a sanitation fee for a vacant structure?
Sanitation fees are charged in conjunction with water service. If you have questions regarding your utilities account contact Dallas Water Utilities Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at 214-651-1441 or by email at WaterSpecialtyUnit@dallascityhall.com